Creating a company with a passable office culture is difficult at best. The last thing anyone needs are toxic personalities. There are two such personalities that stand out for their ability to ruin corporate cultures. This article offers two examples of these personalities and proffers a way to resolve them.
Sadly, I have personally dealt with these toxic types in 66 percent of the positions I have held. Interestingly, not only have I landed well paid jobs at the other 33 percent but they are also industry leaders simply for not putting up with these types or any other form of lackadaisical behavior.
The passive aggressive may actually be the most difficult problem to spot in the office. These people tend to bottle up emotions, releasing them in small often manipulable spurts. Often, the passive aggressive exhibits signs of social inhibition, failure to perform basic tasks albeit this could also be related to a pure lack of knowledge, care, and skill as well.
Rather than helping improve office culture and addressing problems to bring up productivity, passive aggressive people will smile and lie until a problem becomes insurmountable. They also display difficult working with other personality types.
Consider the following actual example:
A 15 year passive aggressive veteran with very little actual skill has found her way into various positions by being able to avoid conflict. She would never pass a phone screening and works at companies earning one seventh of their competitors revenue.
The passive aggressive decides she does not like working with a hard working, creative type and dislikes the massive amount of actual data coming her way. Despite the fact that this data is clean and dealt with quickly as well as being a major part of company plans, she lets the information sit until it has been archived and then asks why it does not appear to exist despite the notification she received three months prior. She ‘wonders’ why there is new data in place of the old data. In reality, the old data was replaced 12 times.
Another actual example would be an employee who dislikes someone who solves multiple issues in a single blow and will simply act like everything is fine while continuously complaining behind that employees back, hardly working, smoking pot in the parking lot, and drinking on the job to accommodate many other issues. Meanwhile, the number of tickets in the system goes into free-fall as the despised employee completes 50 percent of the tickets every week. Instead of gaining 8 tickets per week, the company is suddenly tackling their backlog.
The selfish employee is equally horrible, driving down productivity and needing to be dealt with immediately. They are not team players, lie to get their way, and often perform poorly. They can cause sales to drop by as much as 50 percent depending on the power they obtain.
A sociopath and manager is in power simply out of sheer force of personality. Within months of ignoring client requests, being consistently rude, and throwing others under the bus, this individual has caused the majority of customers to flee. The company is now 50 percent below the previous year’s revenue.
Listen and Purge
The best way to deal with a passive aggressive and possibly the most overlooked aspect of management is actually listening to all of your employees and making an actual effort to understand what is going on at your office. This holds whether or not you are in IT. These personality types must be purged for an office to operate at optimal efficiency.
It is important not to confuse the two personalities as seeing many employees as passive aggressive may actually be a sign of pure selfishness by someone in power. Get out there and kick some ass!!!